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Returns and Refunds Policy

Last updated 12 October 2026

The short version

If something is not right, tell us within 5 days of delivery and we will put it right.

What can be returned

You may return an item within [NUMBER] days of delivery if:

  • It is unworn and unwashed.
  • Its tags and original packaging are intact.
  • It is not listed below as non-returnable.

What cannot be returned

  • Items marked "not returnable" on the product page.
  • Innerwear and swimwear, for hygiene reasons.
  • Items altered or customised for you, including stitching changes.
  • Items damaged by wear, washing or improper storage after delivery.
  • [ADD ANY OTHER CATEGORY YOU DO NOT ACCEPT BACK.]

How to start a return

Call or message us on [CONTACT PHONE], or email [CONTACT EMAIL], with your order number and a photograph of the item. We will tell you how to send it back or arrange a pickup where that is available.

Exchanges

We are happy to exchange an item for a different size or colour, subject to stock. You pay any price difference. [STATE WHO PAYS THE RETURN COURIER CHARGE FOR AN EXCHANGE.]

Wrong or damaged items

If we sent the wrong item, or it arrived damaged, tell us within [NUMBER] days of delivery. We will collect it and send a replacement or a full refund, including delivery charges, at no cost to you.

Refunds

  • Once we receive the item and check it, we approve the refund within [NUMBER] working days.
  • The refund goes back to the account you paid from. Razorpay usually takes [NUMBER] working days after that.
  • We refund the price you paid for the item. [STATE WHETHER THE DELIVERY CHARGE IS REFUNDED ON A CHANGE-OF-MIND RETURN.]
  • If you used a discount code, the refund is of the amount you actually paid.

Cancellations

You may cancel an order free of charge any time before it is dispatched. Once it is dispatched, please use the return process above.

If a return is refused

If an item comes back worn, washed, damaged or without its tags, we cannot refund it. We will contact you and send it back to you at [STATE WHO PAYS].

Contact

[CONTACT PHONE], [CONTACT EMAIL]. We answer between [OPENING HOURS].